What’s the difference between Raw Hair and Remy Hair?
Our Raw Collection features premium raw human hair known for its natural texture and fullness. Our Cuticle Edit features full-cuticle intact Remy hair, offering refined textures and a curated selection of colors.
How much hair will I need?
The amount depends on your natural hair density, desired length, volume, and extension method. For installations, your specialist will recommend the appropriate amount during your consultation.
Can your extensions be colored and heat-styled?
Yes. Our human hair extensions can be professionally colored and heat-styled with proper care. We recommend professional coloring and heat protection to preserve their quality.
THE MUSE GUIDE
01
OUR HAIR COLLECTION
Do I need a consultation before booking?
Yes. All new clients begin with a personalized consultation to discuss their hair goals, assess their natural hair, and create a customized service plan.
Is hair included in extensions installations?
Absolutely. All extension installation packages include the hair selected for your transformation. Your final investment is determined during your consultation.
Do you offer extensions maintenance and removal?
Yes. We offer professional extension maintenance, removal, and eligible reinstallation services. These experiences include cleansing, conditioning, appropriate treatments, hair steaming when suitable, and a finished blowout. Book Now →
02
APPOINTMENTS & CONSULTATIONS
How long does processing and shipping take?
Please allow approximately 5-7 business days, excluding carrier transit time.
Can I purchase hair without booking an installation?
Absolutely. Our hair collections are available for individual purchase through our online boutique, with professional installation recommended.
Do you offer local pickup?
Yes. Complimentary local pickup is available in Yonkers, NY by appointment only. Pickup instructions are provided once your order is ready.
03
ORDERS & SHIPPING
Are hair extension purchases refundable?
All sales are final. If your order arrives defective or incorrect, please contact us promptly at customerservice@bemymuse.co
so we can review the issue and arrange an appropriate resolution, including an exchange when applicable.
What is your cancellation and rescheduling policy?
Service appointments require at least 48 hours’ notice for cancellations or rescheduling. Changes within 48 hours are subject to a 50% fee. Consultation appointments follow separate booking terms.
04
POLICIES & AFTERCARE
Still have questions? We’re here to help.
For additional information, please review our Shipping & Processing, Returns & Refunds, and Booking Policies, or contact us directly.
Your hair. Your vision. Your Muse experience.