RETURNS & REFUNDS
Every Be My Muse product is thoughtfully selected with quality and care. Please review our return and exchange policy before placing your order.
All hair extension purchases are considered final sale. We do not accept returns or exchanges due to changes of mind, incorrect selections, or personal preferences, except where required by applicable law.
Please review all product details carefully before completing your purchase.
01
ALL SALES ARE FINAL
If your order arrives defective, damaged, or different from what you purchased, please contact us within 7 days of delivery.
Include your order number, a description of the issue, and clear photographs of the product and packaging.
We will review your concern and provide an appropriate resolution, which may include a replacement, exchange, or refund where required by law.
02
DEFECTIVE OR INCORRECT ITEMS
For an approved exchange, products should remain in their original condition and packaging whenever possible.
Please do not install, chemically process, or otherwise alter the hair before contacting us about a suspected defect.
03
EXCHANGE ELIGIBILITY
If you need to request an order cancellation, please contact us promptly. Once processing or fulfillment has begun, cancellation may not be possible, subject to applicable law.
04
ORDER CANCELLATIONS
Hair purchased for a scheduled extension installation is subject to the same retail hair policies.
If your installation appointment is canceled or rescheduled, your purchased hair may be held for a future appointment or arranged for pickup or shipping at your expense, subject to applicable booking terms.
05
EXTENSION INSTALLATION ORDERS
If you have questions about your order or believe you received a defective product, please contact Be My Muse through our website.
We appreciate your trust in Be My Muse and are committed to addressing genuine product concerns with care.